Welcome to our FAQs section!
Here, we’ve compiled answers to the most common questions about our products, services, and shopping experience. If you don’t find what you’re looking for, feel free to reach out to our customer support team—we’re always happy to help.
1. What is the shipping policy?
We offer free standard shipping on all orders within [your region/country]. Orders typically ship within 1-3 business days, and delivery usually takes 5-7 business days. Expedited shipping options are also available at checkout for faster delivery.
2. Can I track my order?
Yes, once your order ships, you’ll receive an email with a tracking number. You can track your order status directly on our website or via the carrier's tracking page.
3. What is your return policy?
We want you to love your purchase! If you’re not completely satisfied, you can return most items within 30 days of delivery for a full refund or exchange. The item must be in its original condition and packaging. Some exclusions apply—please see our full return policy for more details.
4. Do you offer international shipping?
Yes, we offer international shipping to select countries. International shipping fees and import duties may apply, and these will be calculated at checkout.
5. How can I contact customer support?
If you have any questions or need assistance, our customer support team is here to help! You can contact us via email at [your email address] or through our live chat during business hours.
6. Are your products eco-friendly?
At FormaNova, we prioritize sustainability. Many of our products are made from eco-friendly materials, and we work with manufacturers who share our commitment to reducing environmental impact. For more details on the sustainability of our products, check the product descriptions or reach out to us directly.
7. Do you offer gift cards?
Yes, we offer gift cards that can be used towards any purchase on our website. You can choose from a variety of denominations and send them digitally or in physical form.
8. How do I care for my furniture?
Each product comes with specific care instructions to help you maintain its beauty and durability. We recommend following these instructions, and using proper cleaning and maintenance techniques to keep your furniture looking its best for years to come.
9. Can I change or cancel my order?
We process orders quickly, but if you need to make changes or cancel an order, please contact us as soon as possible. We will do our best to accommodate changes before the order is shipped.
If you have any other questions or need assistance, don’t hesitate to reach out. Our team at FormaNova is always here to ensure you have the best shopping experience possible!